Privacy Policy – Organize.Chat

This Privacy Policy describes how Organize na Prática Tecnologia Ltda. ('Organize.Chat') collects, uses, stores, and protects personal data in compliance with the Brazilian General Data Protection Law (LGPD) and the European General Data Protection Regulation (GDPR).

By using the Organize.Chat platform, you agree to the terms set forth in this Policy.

Organize.Chat may collect the following categories of personal data:

• User information: name, email, phone number, and company name;
• Usage data: messages exchanged through connected channels (WhatsApp, Facebook, Instagram, Telegram, Email, Website, Line);
• Technical data: IP address, access logs, timestamps, and session data;
• Billing data: processed through Asaas and Digital Manager Guru, without storage of card information by Organize.Chat.

Data collection is limited to what is necessary to deliver and maintain the contracted services.

Personal data is processed for the following purposes:

• To provide and operate the Organize.Chat platform;
• To offer customer support and communication;
• To process billing and issue invoices;
• To ensure security, prevent fraud, and comply with regulations;
• To comply with legal obligations;
• To send transactional notifications and updates.

Organize.Chat does not sell, rent, or trade personal data for marketing or advertising purposes.

Data processing is carried out based on the following lawful grounds:

• Performance of a contract (LGPD Art. 7, V);
• Compliance with legal obligations (Art. 7, II);
• Legitimate interest of the controller (Art. 7, IX), limited to necessary purposes.

All data is hosted on Organize.Chat's servers located in Hetzner Data Center (Germany), which complies with international data protection standards.

Security measures include:

• SSL/HTTPS encryption;
• Access control and user authentication;
• Activity logs and monitoring;
• Data backup and redundancy.

While Organize.Chat employs strong security practices, no system is entirely immune to risks. Users acknowledge this and agree that Organize.Chat cannot be held liable for external security breaches beyond its control.

Organize.Chat does not share personal data with third parties, except when:

• Required by law or court order;
• Necessary for payment processing (Asaas, Digital Manager Guru);
• Requested by the client through authorized API integrations (e.g., WhatsApp Cloud API, Meta API).

Personal data is never sold, rented, or traded for marketing purposes.

Data is retained for the duration of the contractual relationship and up to six (6) months after account termination, after which it is permanently deleted. Users may request earlier deletion by contacting Organize.Chat.

Certain information may be retained for longer periods to comply with legal or tax obligations.

Users have the right to:

• Confirm whether their data is processed;
• Access their personal data;
• Correct, update, or delete personal data;
• Request anonymization or blocking of data;
• Obtain data portability to another service provider;
• Revoke consent for data processing;
• Request details about third-party data sharing;
• File a complaint with the data protection authority.

Requests can be made via contato@organizenapratica.com.br.

Organize.Chat uses only strictly necessary cookies for authentication and session management. No cookies are used for behavioral advertising or tracking.

Users can control cookie permissions through their browser settings.

Data may be processed outside the user's country of residence, always ensuring compliance with LGPD and GDPR standards.

Hosting in Germany guarantees an adequate level of protection recognized by both regulations.

For privacy inquiries, please contact the Data Protection Officer (DPO):

📧 contato@organizenapratica.com.br
🏢 Organize na Prática Tecnologia Ltda.
Av. Eng. Luís Carlos Berrini, 1681 – Conj. 111 – Anexo 1022
Cidade Monções – São Paulo/SP – CEP 04571-011

Organize.Chat may update this Privacy Policy periodically. Any changes will be published on the website, and continued use of the platform constitutes acceptance of the revised version.

For any privacy-related requests or questions, please contact:

📧 contato@organizenapratica.com.br
🌐 https://organize.chat