Terms of Use – Organize.Chat

The application Organize.Chat is a multi-channel communication platform owned by Organize na Prática Tecnologia Ltda., registered under CNPJ No. 05.560.260/0001-35, headquartered at Av. Eng. Luís Carlos Berrini, 1681, Suite 111 – Annex 1022, Cidade Monções, São Paulo – SP, Brazil, hereinafter referred to as 'Organize.Chat'.

By accessing or using the Organize.Chat platform, the user acknowledges that they have read, understood, and agreed to these Terms of Use in full.

Organize.Chat is a Software as a Service (SaaS) platform designed to enable multi-channel communication management, integrating WhatsApp, Facebook, Instagram, Telegram, Email, Website, and Line into a unified interface.

Access is restricted to registered clients, and usage requires prior payment of a monthly or annual subscription. User credentials are sent via email after confirmation of payment.

Organize.Chat is not affiliated with, endorsed by, or representative of WhatsApp, Meta Platforms, Inc., or any other third-party communication provider. Integrations are made through public APIs or authorized connections (such as WhatsApp Cloud API or WhatsApp Web) in accordance with the terms of each respective platform.

Organize.Chat shall not be held liable for interruptions, blocking, instability, or operational decisions made by third parties, including but not limited to Meta Platforms, Inc., internet service providers, or external APIs.

Access credentials are provided to the user following payment confirmation. Users are prohibited from sharing login credentials with other individuals.

Each account holder is solely responsible for maintaining the confidentiality of their credentials.

During the use of the platform, the following data may be collected and stored: name, phone number, company name, and exchanged messages across connected channels.

All data is stored on Organize.Chat's dedicated servers hosted in Hetzner Data Center (Germany) and is not shared with third parties, except when required by law.

Data is retained for up to six (6) months after account termination and permanently deleted thereafter unless earlier deletion is requested under the Privacy Policy.

Users agree to:

• Use the platform in accordance with applicable laws;
• Refrain from sending spam, fraudulent, illegal, offensive, pornographic, racist, or hateful content;
• Not attempt reverse engineering, copying, or unauthorized modifications;
• Keep account information accurate and up to date.

Violation of these obligations may result in immediate suspension or termination of the account without refund.

Plans are billed monthly or annually and processed via credit card, bank slip (boleto), or PIX, using the Asaas and Digital Manager Guru payment gateways.

There is no free trial. In case of cancellation, no prorated refund is granted; the service remains active until the end of the billing cycle.

Cancellation can be requested through customer support or via the form: https://go.organizenapratica.com.br/cancelamento-chatbot

Failure to make payment may result in automatic account suspension after five (5) days. https://go.organizenapratica.com.br/cancelamento-chatbot

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Organize.Chat's liability is limited to the amount effectively paid by the client in the three (3) months prior to the event giving rise to a claim.

Organize.Chat shall not be liable for:

• Data loss caused by third-party services or external APIs;
• WhatsApp number blocking or suspension;
• Misuse of the platform by the client or their agents;
• Indirect, incidental, or consequential damages.

Organize.Chat is developed using licensed open-source software and components (e.g., MIT license).

All content, source code, design, and documentation within Organize.Chat are the exclusive property of Organize na Prática Tecnologia Ltda., protected by copyright and intellectual property laws.

The client authorizes Organize.Chat to use their logo and testimonial in promotional materials, websites, and social media, which may be revoked upon written request.

Organize.Chat reserves the right to update these Terms of Use at any time, with notice provided via email or within the platform.

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• Brazilian clients: governed by the laws of Brazil, under the jurisdiction of the courts of São Paulo/SP;
• International clients: governed by the laws of the Province of Ontario, Canada.

For questions, requests, or official communications, the user may contact:

📧 contato@organizenapratica.com.br
🏢 Organize na Prática Tecnologia Ltda.
Av. Eng. Luís Carlos Berrini, 1681, Conj. 111 – Anexo 1022
Cidade Monções – São Paulo/SP – CEP 04571-011